RMA processing in ERP facilitates receiving goods returned by customers.
sWMS enables serialized RMA returns. In the ERP system, receiving transactions are created for the RMA at lot level. User can scan serial numbers of the returned product for the receiving transaction. sWMS validates if the serial is in shipped state, not in decommission status and not a counterfeit. In pharmaceutical industry, this is one of the major reconciliations required to identify whether customers are returning the products per rebate offering. This is critical to determine whether a customer is eligible to receive credit or not.